How We Support
Your website shouldn’t become another full-time job. We provide ongoing care, hands-on site management, and strategic leadership so your digital systems keep working long after launch. Whether your team handles simple updates in-house or prefers us to manage everything, we structure support around your capacity and the complexity of your site.
Why This Matters
Websites and digital systems can’t stay on autopilot. Content changes, security updates, new tools, and shifting priorities all require reliable care. Ongoing support gives you:
A site that stays secure, up-to-date, and fast without constant firefighting.
A trusted partner who handles requests before they become emergencies.
Strategic guidance when you’re making decisions about messaging, campaigns, or tools.
Below are the three most common ways we support organizations long-term.
Support Options
Every organization starts in a different place. Our support plans are built to meet you where you are— from foundational maintenance to full strategic partnership.
Foundational Care
For organizations that need reliable, occasional, website upkeep. We keep your site secure, monitored, and current—so it “just works” without surprises.
Hands-On Website Support
For dynamic sites with frequent updates, new features, or custom integrations. Think of this as having a dedicated web team that knows your systems, content, and goals.
Digital Strategy & Guidance
For schools, nonprofits, and growing organizations with internal teams who want high-level strategic direction without hiring a full-time executive.
Foundational Care
A reliable foundation that keeps your website secure, stable, and functioning smoothly.
Perfect for teams that don’t need frequent updates but still want peace of mind—regular maintenance, monitoring, and small content adjustments handled for you.
This plan is ideal for:
Smaller teams, schools, nonprofits, and businesses without frequent updates who want their site to “just work” without surprises.
Not sure if Basic is enough?
We’ll help you choose between Basic and Site Management based on how often your content changes and how hands-on your team wants to be.
Hands-On Website Support
Ongoing partnership for sites with frequent updates, evolving content, or custom functionality.
This isn’t just maintenance—it’s ongoing partnership. We help build, refine, and support your website as your programs, content, and needs evolve.
Think of it as having a dedicated web team on call—people who know your systems, context, and goals. Clients often handle simple content edits while we take on the more complex or time-consuming work.
Instead of hiring and managing an in-house web role, you get long-term partners who already understand your build and can move quickly.
Digital Strategy & Guidance
Senior-level digital guidance for teams navigating growth, campaigns, and analytics.
We help you bring clarity, direction, and momentum to your website, campaigns, and analytics—so you’re not just doing more marketing, you’re doing the right things.
We collaborate with your existing team to ensure your digital presence supports enrollment, fundraising, sales, or program growth.
Limited availability:
We keep this intentionally small so the work stays focused and hands-on.
If you’re curious whether this fits your needs, let’s talk!
How We Show Up
Many of our clients stay with us for years, so we’re intentional about how we communicate, set expectations, and protect your time.
We document decisions, next steps, and responsibilities so nothing gets lost.
We’re clear about priorities and timelines — no guesswork.
We flag future issues and opportunities early, not only when something breaks.
Next Step
Tell us a bit about your site, your workload, and your goals. We’ll recommend a support path — from foundational care to full strategic partnership — and walk you through what it could look like in practice.